A fair refund policy.

Last updated: April 15, 2023

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our products* for any reason, just contact our support team and we’ll take care of you.

Examples of full refunds we’d grant.

• If you were just charged for your next month of service and you did not send any emails, we’re happy to refund that extra charge

Examples of partial refunds or credits we’d grant.

• If you forgot to cancel your account a few months ago, we will only refund the last payment, provided there was no activity on your account during that time.
• If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.

*This policy applies to any product created and owned by Depomo Ltd. That includes Notocat.

Adapted from the Basecamp open-source policies / CC BY 4.0